Effective Date: January 2025

At PrettySkin Mauritius, we aim to deliver your favorite skincare products quickly, safely, and affordably. This Shipping Policy explains how we process and deliver orders placed on https://prettyskin.mu.

1. Processing Time

  • All orders are processed within 24 hours after receiving your order (excluding weekends and public holidays).
  • You will receive an email confirmation once your order has been dispatched.

2. Domestic Shipping

  • We deliver across Mauritius & Rodrigues using trusted local couriers.
  • Standard delivery takes approximately 2–5 business days.
  • Delivery fees: Rs 100
  • Free delivery on orders over Rs 2,000

3. International Shipping

  • We ship to the EU when you order from our sister site: https://prettyskin.fr . Shipping rates are calculated at checkout based on your location.
  • Delivery time varies depending on destination (typically 3 to 7 business days).

4. Tracking Your Order

  • Once your order is shipped, you will receive a Mauritius Post tracking number via email.

5. Delivery Issues

  • Please ensure that your delivery address is correct at checkout. We cannot be held responsible for lost or delayed shipments due to incorrect details.
  • If your order is delayed or missing, contact us at [email protected] and we’ll assist you.

6. Returns & Exchanges

  • For hygiene and safety reasons, we do not accept returns, exchanges, or refunds on any products once they have been delivered.
  • Please review your order carefully before completing your purchase.
  • If your item arrives damaged or incorrect, contact us within 48 hours at [email protected] with your order details so we can assist you.